Data We Collect and Why We Collect It
When you open a hot895 account, we collect the details you submit during registration — name, email address, date of birth, and contact number. When you make a deposit or withdrawal using DANA, OVO, or GoPay, we record the transaction reference, wallet identifier, and amount so
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we can verify your payment and resolve any discrepancy. We also collect device data — your browser type, operating system, and session timestamps — to keep your account secure and detect unusual access patterns. If you contact our support team, we retain that conversation to follow
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up and improve our service. We do not store your full DANA, OVO, or GoPay PIN or password; payment authentication happens inside your own wallet app. Data is retained for as long as your account remains active and for the period required under applicable local law.
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You can request a copy of the personal data we hold, ask us to correct inaccurate records, or raise a deletion request — subject to any legal retention requirements that apply in your region. Availability of certain features depends on local law and eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.